FAQ
If you need to make changes or cancel your order, please reach out to us within one hour of placing it. We’ll do our best to accommodate your request. However, once the package has been handed over to USPS, we may no longer be able to make any modifications
Our processing time is up to 2 business days. Once your order is shipped, USPS typically delivers within 2–5 business days, depending on your location. You’ll receive a tracking number as soon as your package is on its way!
As a small business, we're currently unable to accept returns for change of mind. We kindly encourage customers to review their order carefully before purchasing. That said, if your item arrives damaged or there’s an issue with your order, please let us know and we’ll be happy to help!
We offer nationwide shipping with a flat rate of $7.95. Free shipping on all orders over $50 (based on product subtotal)
Policies
Thank you for shopping with Biene Kids. Please read our Refund, Return, and Exchange Policy carefully before making your purchase. By placing an order, you acknowledge and agree to the terms below.
Free shipping applies on orders over $50 based on product subtotal only (before tax and shipping)
All Sales Are Final
Due to the nature of our products and in compliance with U.S. and California law, all sales are final. We do not accept returns, exchanges, or issue refunds for any reason other than damage incurred during shipment.
Damaged or Defective Products
If your order arrives damaged due to shipping, we are happy to assist you with a replacement. To qualify:
- Your order number
- A clear description of the damage
- Photos showing the damaged product and packaging
After reviewing your request, we will send you a replacement at no additional cost if the damage is confirmed to be caused by the carrier.
Please note: We do not issue refunds or replacements for damage resulting from misuse, handling errors after delivery, or incorrect storage.
No Returns or Exchanges
As a small business, we are currently unable to accept returns or exchanges. Please review product descriptions carefully before purchasing. If you have any questions about our flashcards, feel free to contact us before completing your purchase.
This policy is prominently posted on our website and must be agreed to at checkout. By completing your purchase, you accept these terms.